KeyBank Center


Here are a few reminders to make the entry process go as smoothly as possible for concerts and shows:

• Your phone is your ticket. To make entry easy, add your ticket to your phone’s digital wallet.
• For a step-by-step tutorial on how to access your tickets in your Ticketmaster account. Follow the link here.
• Bags – no large bags or backpacks permitted. Does not apply to medically necessary bags.
• Parking and KeyBank Center concessions will be all cashless.
• See above for vaccine requirements.

Wi-Fi will be available on the network labeled: TICKETS Wi-Fi



Where is proof of vaccination required? Prior to entering KeyBank Center, guests will be asked to present proof of vaccination to arena staff. Proof of vaccination will be checked prior to scanning your ticket. There are no exceptions.

Do I need to test if I am not vaccinated? All guests 12 and over must be vaccinated. Negative Test Results will not be accepted as an alternative.

What is the process for entering KeyBank Center? Guests will be required to have their vaccination verified before they present their tickets for entry into KeyBank Center.

What happens if I do not have a mobile phone? Please bring your official CDC-issued vaccination card with your name and date of dose(s) including the date the last dose was administered printed on the card.

What happens if I lose my vaccination card? Unless guests can show their CDC-issued vaccination card or digital proof of vaccination in the Excelsior or CLEAR or other government issued digital vaccine records, they will not be permitted to enter KeyBank Center. No photos of vaccination cards will be accepted. If you lost your vaccination card, contact your vaccination provider to access your vaccination record.

Can I show a photo of my vaccination card to gain entry? No. Photos of vaccination cards will not be accepted. Proof of vaccination can be provided in the following ways:


I am coming from out of state, how can I prove my vaccination status? You will need to show your physical card, CLEAR Digital Vaccine Passport, or your respective state government's digital vaccine proof.

Does this apply to events at LECOM Harborcenter? No, you will not be required to show proof of vaccination to come to the LECOM Harborcenter for events such as the Prospects Challenge. Current safety regulations state that guests that are vaccinated will not be required to wear a mask. Guests who are NOT vaccinated will need to wear a mask at all times, except when actively eating or drinking.


What happens if I do not want to get vaccinated?

Refund information will vary based on the individual KeyBank Center event. 

Assumption of Risk:

You must follow all arena policies, including health and safety policies, and posted instructions while in the arena and on arena grounds. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. No precautions can completely eliminate the risk of exposure to COVID-19. By entering the arena and arena grounds, you voluntarily assume all risks related to exposure of COVID-19.