Here are a few reminders to make the entry process go as smoothly as possible for concerts and shows:

Mobile Ticketing:

• Your phone is your ticket. To make entry easy, add your ticket to your phone’s digital wallet.
• For a step-by-step tutorial on how to access your tickets in your Ticketmaster account. Follow the link here.

We strongly recommend the following important tips:

• Add your ticket(s) to your Apple Wallet Or Google Pay before arriving to KeyBank Center to avoid slow or weak WiFi or cellular connection. 
• Make sure you have a full battery charge before you head to the arena
• If you are attending with guests, transfer each person their own ticket in advance

Bag Policy:

• All bags, backpacks and purses are prohibited. Clutches and wristlets no larger than 4" x 6" x 1.5” are permitted and will be subject to visual inspection.
• Exceptions will be made for medically necessary items and diaper bags after they go through a thorough security screening.

Cash Policy:

• Parking and KeyBank Center concessions will be all cashless.

Wi-Fi will be available on the network labeled: TICKETS Wi-Fi

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Please note that individual concerts and live events may implement their own policies above and beyond that of KeyBank Center. Please refer to event detail page for up to date information for event requirements.

These KeyBank Center protocols are subject to change, including updates based on latest guidelines from the CDC, New York State, and Erie County Department of Health.

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Assumption of Risk:

You must follow all arena policies, including health and safety policies, and posted instructions while in the arena and on arena grounds. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. No precautions can completely eliminate the risk of exposure to COVID-19. By entering the arena and arena grounds, you voluntarily assume all risks related to exposure of COVID-19.