KeyBank Center

ADA POLICY

Accessible Entrances

For the convenience of our patrons with disabilities, all entrances in the KeyBank Center are accessible. The main entrances are also equipped with electric power doors.

Accessible Seating

Accessible seats are available on all Levels of the KeyBank Center. Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group that requires accommodations, please call the Account Services Office. Patrons requiring accessible seating are allowed up to three companion seats.

Assisted Listening Devices

Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the Account Services Office.

Closed Captioning

Closed Captioning during Sabres and Bandits games is available via the official Buffalo Sabres Mobile app, which can be downloaded from the App Store and Google Play. Closed captioning can be found by clicking "MORE+," scrolling down to "FAN ZONE" and swiping left to the tile labeled "CLOSED CAPTIONING".

Elevators

Elevators are available for our Suite holders and patrons with disabilities. These elevators are located in the Pavilion to the right behind the escalators nearest to Main Street. The elevator in the Pavilion stops at all Levels. The elevator located by the Security Office stops at all Levels except the 300 Level. If you need assistance in locating the elevators, KeyBank Center Representatives are available. All elevators are accessible, and each elevator is equipped with Braille signs and audible tones.

Escalators

Escalators are located at each end of the Pavilion, and will take you to the 100 Level seating, food courts, Labatt Blue Zone, Lexus Club, and merchandise stands. From the 100 Level, there are express escalators directly to the 300 Level.

Food & Beverage

There is a wide range of traditional and specialty food offerings available in convenient locations for our guests’ enjoyment. In-seat food and beverage service is available to Club seat patrons on the 200 level during Sabres games. All concession stands are accessible. Concession assistants are available at each concession stand to assist guests with visual impairments.

Outside food and drink are generally not allowed in KeyBank Center. However, our policy continues to allow guests to bring outside food or beverage into KeyBank Center when the food or beverage are required for medical purposes. Guests that have questions regarding this policy should contact KeyBank Center guest services at accountservices@sabres.com or (716) 855-4444.

Parking Information

Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Sabres games is located in the KeyBank Center parking ramp (Illinois Street). Reserved season long parking is also available for Season Ticket holders. To purchase season long parking, simply contact the Account Services Office. This parking is located in surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street). Please check the location on your parking pass or call the Account Services Office for detailed information. Parking is available on a limited game-to-game basis in both the KeyBank Center parking ramp and surface lots. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The KeyBank Center parking ramp has parking spaces for guests with disabilities located throughout the facility on all Levels next to the elevators. There are a number of private parking lots in the area (not affiliated with KeyBank Center or the Buffalo Sabres).

Restrooms

Restrooms are located throughout the concourses. All restrooms are accessible and have baby-changing tables. In addition, accessible unisex family restrooms are available as follows:

  • 100 Level between Aisles 7 and 8
  • 200 Level between Aisles 15 and 16
  • 300 Level between Aisles 12 and 13
Sensory Kits

Sensory kits are available free of charge at Guest Services for all events. You will be asked to leave your credit card or photo identification as a deposit for the device. Arrangements can be made in advance by calling the Account Services Office.

Service Animals

Service animals are permitted at KeyBank Center. Please notify your ticket administrator at the time of purchase so that you may reserve accessible seating if available. Emotional Support animals will not be permitted inside KeyBank Center.

Sign Language Interpreters

For those patrons requiring sign language interpreters, please call Account Services at (716) 855-4444 at least two weeks prior to the event.