Here are a few reminders to make the entry process go as smoothly as possible for concerts and shows:

Mobile Ticketing:

• Your phone is your ticket. To make entry easy, add your ticket to your phone’s digital wallet.
• For a step-by-step tutorial on how to access your tickets in your Ticketmaster account. Follow the link here.

We strongly recommend the following important tips:

• Add your ticket(s) to your Apple Wallet Or Google Pay before arriving to KeyBank Center to avoid slow or weak WiFi or cellular connection. 
• Make sure you have a full battery charge before you head to the arena
• If you are attending with guests, transfer each person their own ticket in advance

Bag Policy:

• All bags, backpacks and purses are prohibited. Clutches and wristlets no larger than 4" x 6" x 1.5” are permitted and will be subject to visual inspection.
• Exceptions will be made for medically necessary items and diaper bags after they go through a thorough security screening.

Cash Policy:

• Parking and KeyBank Center concessions will be all cashless.

Wi-Fi will be available on the network labeled: TICKETS Wi-Fi